Returns & Exchanges
At Lensabl, we want you to love your new vision, which is why we offer a 30-day satisfaction guarantee on all eyewear and lens replacement services. If you are not completely satisfied with your purchase, we provide easy options for remakes or returns to ensure you see clearly and comfortably.
Initiate Your Request
Visit our online returns portal or contact our customer support team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack your eyewear in its original protective case and shipping box, ensuring you include a copy of your RMA form to prevent processing delays.
Ship Back to Lensabl
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location; we recommend obtaining a tracking receipt for your records.
Inspection and Processing
Once our optical lab receives and inspects your return, we will process your full refund or begin crafting your replacement lenses within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing